Get help with Invoizar by contacting our support team directly through the app.
Accessing Support
Step 1: Open Settings
From your homepage, tap the Settings icon. Alternatively, tap Tools from the bottom navigation menu, then select Settings.
Step 2: Scroll to Contact Support
Scroll down through the Settings menu until you find Contact Support.
Step 3: Tap Contact Support
Select the Contact Support option.
Step 4: Start Chat
At the bottom of the screen, tap the chat icon to begin a conversation with support.
Using the Chat Feature
Describe Your Issue:
Clearly explain the problem you're experiencing or the question you have.
Provide Details:
Include relevant information:
What you were trying to do
Error messages received
Device type and app version
Account details (if applicable)
Screenshots if helpful
Response Time:
Support team will respond to your inquiry. Response times vary based on support availability and queue but we usually respond within 30 minutes
Follow-Up:
Respond to any follow-up questions from support to help resolve your issue faster.
What Support Can Help With
Account Issues:
Login problems, password resets, account recovery.
Billing Questions:
Subscription inquiries, payment issues, refund requests.
Technical Problems:
App crashes, bugs, features not working correctly.
Feature Guidance:
How to use specific features, best practices, tips.
Document Issues:
Problems creating, sending, or managing invoices and estimates.
Integration Help:
Payment setup, third-party integrations, syncing issues.
Before Contacting Support
Try These Steps:
Check This Help Center:
Browse knowledge base articles for answers to common questions.
Restart the App:
Close and reopen Invoizar to see if the issue resolves.
Update App:
Ensure you're using the latest version from the app store.
Check Internet:
Verify you have a stable internet connection.
Review Settings:
Double-check that features are configured correctly.
Tips for Faster Resolution
Be Specific:
Provide clear, detailed descriptions of issues.
Include Screenshots:
Visual examples help support understand problems quickly.
Note Error Messages:
Write down or screenshot any error messages you encounter.
List Steps Taken:
Explain what you've already tried to fix the issue.
Stay Responsive:
Reply promptly to support follow-up questions.