Stripe Support:
Email: Through your Stripe dashboard ([email protected])
Live chat: Available in Stripe dashboard (look for chat icon)
Phone: Number provided in your dashboard for verified accounts
Help center: support.stripe.com
Response time: Usually within 24 hours, often much faster
PayPal Support:
Phone: Available in your account under Help & Contact (varies by country)
Message Center: Secure messaging through your PayPal account
Twitter: @AskPayPal for general questions
Help center: paypal.com/help
Community forum: paypal-community.com
Response time: 24-48 hours for messages, immediate for phone
For Invoizar Integration Issues:
In-app support: Tools > Help & Support
Email: Include "Payment Integration" in subject line
Include specific error messages and screenshots when possible
Payments are slow to appear in my account
Stripe: If payments aren't arriving in 2-3 business days:
Check your Stripe dashboard for "Pending" status
Verify your bank account is correctly linked
Confirm your account is fully verified
Check for any holds due to risk review (rare for established accounts)
Contact Stripe if it's been more than 5 business days
PayPal: If funds aren't showing up:
Check if payment is being held (sometimes for new accounts)
Verify your PayPal email matches the one in Invoizar
Confirm the payment isn't pending (client may need to confirm)
Check if there's a dispute or claim filed
Ensure you've verified your PayPal account
Note: First payouts always take longer (7-14 days) for security verification. Subsequent payments follow normal timing.